Return and Refund Policy

At aarooz.com, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not entirely pleased with your order, we offer a straightforward return and refund policy to address your needs. Please carefully review the following guidelines:

1. Return and Refund Period:

• You have the option to return and request a refund within 10 days of receiving your order.
• If you to cancel and request a refund after your product is shipped, a partial refund will be issued, taking into account the stage of shipping completion.

2. Return and Refund Process:

• To initiate a return and refund request, please visit your ‘My Account’ page on our website.
• Click on the “Return and Refund” button, which will redirect you to a WhatsApp chat with a pre-filled form.
• Complete the form with the required information and submit it.

3. Review and Approval:

• Our dedicated team will carefully evaluate your return request, including the reason for the return.
• If your request aligns with our policy, we will promptly approve the refund.

4. Refund Timeline:

• Once your return is approved, you can expect the refund to be processed within 5-7 business days.
• Please be aware that the processing time may vary depending on your payment method and financial institution.

5. Return Shipping Costs:

• Unless the return is due to an error on our part, the customer is responsible for the return shipping costs.
• If the return is the result of our error, we will bear the return shipping expenses.

Product Replacement:

1. Replacement Period:

• If you receive the incorrect product, you can request a replacement within 10 days of receiving your order.

2. Replacement Process:

• To request a product replacement, visit your ‘My Account’ page and click on the “Replace a Product” button.
• You will be directed to a WhatsApp chat with a pre-filled form.
• Complete the form and send it to us.

3. Replacement Expenses:

• If the replacement is necessary due to an error on our part, all associated expenses will be covered by us.
• If the replacement is not due to our error, the customer is responsible for return shipping costs.

At aarooz.com, we strive to deliver top-quality products and excellent customer service. Should you have any inquiries or require assistance with your return, refund, or replacement request, please do not hesitate to contact our customer support team. We are here to assist you throughout the entire process.

Kindly note that this policy is subject to change, and the latest version will always be available on our website. We encourage you to review this policy periodically for any updates.